- Store Policies
Availability and Next Business Day
Our custom cutting boards are made to the exact size you need. We typically ship orders out the following business day. We define business days as Monday - Friday, not including any public US Holidays. So if you place an order on Friday, typically it will go out on the following Monday as we take Saturday and Sunday off for much needed rest and relaxation. Occasionally we may run out of stock or have high-demand and the lead time can be longer. If this is the case, you will be notified by a team member.
If you are in a time constraint or have a RUSH order, please contact our customer service team at 866-247-2409 and we will make sure we take care of your order. We have the ability to get your board out the same day in critical cases!
Canceling/Changing an Order
Please contact our customer service team ASAP if you need to cancel or change your order. If you ordered a custom sized board we need to know of any changes, as these products are typically non-refundable. We move FAST so that we can get you the products fast. This means once your order is placed it typically goes into production within 1 hour. We work multiple shifts and often on weekends. Please review our return policy should you need to cancel/change an order after it has been manufactured/shipped.
Credit Card/Debit Card
All orders are placed online via credit card payment or paypal. When you are in the shopping cart you can slect credit card or paypal as your payament method. Credit card charges are billed to your card when the order is placed. You will see the charge on your credit card bill shown as "cuttingboardcompany.com". We accept major credit cards including American Express, Visa, and Mastercard.
Orders placed using Paypal are verified and follow the terms and conditions of Paypal. To use this method, simply select it as the payment method at checkout.
Pay on Account (Terms)
For our customers that are set up in advance for Terms (ie Net 30) where we bill them on account, this option is available at checkout. Please note that you must be Pre-Approved to use the Pay on account option. If you are not set-up for this payment option and you choose it at checkout, it will delay your order as we will have to contact you and gather proper payment information (credit card or paypal)
All our prices are show in US Dollars. If you are ordering from outside the United States, your credit card company will convert the funds to your local currency on your statement. Please note that credit card companies may charge for a conversion fee, so contact your bank in advance if you are unsure.
Should you wish to reference a purchase order number or job name, please put that information in the order comments section when you check out.
Normal Store Hours
We are an online retailer so our store is available 24/7 for you. If you need to talk with someone in customer service, we are available Monday - Friday from 8:30 AM - 5:30 PM EST. We observe most US holidays and sometimes are known to take off early when the weather is nice for an ice cold beer!
OEM Part Numbers
Original Equipment Manufacturer (OEM) part numbers are provided as a reference only. We provide this information as a resource and reference only. Our database is continually updated and we work hard to ensure accuracy of the data the best we can. The items contained on this website are intended as replacement parts for the original equipment. These parts are OEM quality or better, however are not endorsed by the OEM. All OEM information, part numbers, and names referenced on our website are registered trademarks.