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Refunds & Returns

Return Details 

Products that can be Returned - 

  • New/unused products

  • Products damaged during transit 

  • Defective products

  • Custom Cutting Boards cut to the incorrect size

  • Custom Cutting Boards with incorrect edges/corners

Products that cannot be Returned - 

  • Products that have come into contact with food(it is a violation of health regulations for us to accept these)

  • Used products that have been cut on 

  • Products that were ordered more than 30 days ago 

  • Products with no proof of purchase (we store records of every order in our system) 

  • Custom Cutting Boards that are cut correctly, with the correct material, and with correct edges and corners

Please measure your custom cutting board carefully, as many of our boards are made to the exact specifications YOU give us. We generally do not accept returns on custom cutting boards unless there is a defect in the material or the board is cut to a size other than what you ordered. Remember the old saying, measure twice cut once! 

We understand that every circumstance is different, so if you have an issue with your custom cutting board call 866-247-2409 or email us info@cuttingboardcompany.com and we will work to find a solution that is suitable for everyone.

How to Return your Cutting Board

  1. Email info@cuttingboardcompany.com with your order number, name, the product you would like to return and why you want to return it.

  2. You will be contacted within 2 business days with a RMA # for your order.

  3. Repackage unused item in it's original packaging and include a copy of your invoice with the assigned RMA# clearly written across the top.

  4. Ship the package back to us:

    Cutting Board Company

    Attn: Returns

    2578 Old Rockbridge Rd.

    Norcross, GA 30071

Cutting Board Company is not responsible for returned boards that are lost or damaged during transit. We suggest using a shipper that provides tracking information.

Once we receive the return, we will contact you to let you know that the return is processed and your refund is applied. 

Questions? Comments?

Email: info@cuttingboardcompany.com or use the contact form located at the bottom of any page, or call us at 866-247-2409!